Supernova.io support
Need help with Supernova.io? Email itaizeilig1@gmail.com. Include your player ID (Settings → Account) and your device (iPhone or Android). We reply within 48 hours.
Common questions
I lost my progress after reinstalling or changing phone. Guest progress is tied to your device. Write to us with your old player ID (Settings → Account) and we'll help you move it.
My purchase didn't arrive. Open the Shop and tap Restore Purchases. If that doesn't help, email us your store receipt (Apple: the email receipt; Google Play: the order number starting with GPA.).
How do I get a refund? Purchases are handled by the stores. Apple: reportaproblem.apple.com. Google Play: Google Play refund help.
How do I stop personalised ads or tracking? In the game: Settings → Privacy choices. On iPhone: Settings → Privacy & Security → Tracking. See the Privacy Policy.
How do I report an offensive nickname or a cheater? Email us the nickname, the time and, if you can, a screenshot.
How do I delete my account? Settings → Account → Delete account, or see Delete your account.
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